Terms of Service

1. Overview

This website is operated by Spotlifly. Throughout the website, the terms “we”, “us” and “our” refer to Spotlifly.

By accessing our website, browsing our store, placing an order or using any service provided through this website, you agree to these Terms of Service and the policies referenced on our website.

2. Use of Our Website

You may use the Spotlifly website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the website for unlawful or fraudulent purposes.
• Attempt to interfere with the security or operation of the website.
• Introduce viruses, malicious code or harmful technology.
• Attempt unauthorized access to our systems or customer information.
• Copy or misuse website content in violation of applicable rights.
• Use automated systems to abuse or disrupt our services.

We may restrict or terminate access where we reasonably believe the website or our services are being misused.

3. Products & Product Information

We aim to provide accurate descriptions, images, sizes, fragrances, quantities, ingredients and other information relating to Spotlifly products.

However, product appearance, packaging or other details may occasionally vary due to updates, manufacturing changes, screen settings or other reasonable factors.

Please read the product label, directions and precautions before using any Spotlifly cleaning product.

4. Pricing & Availability

Product prices and availability displayed on the website may change from time to time.

We may correct pricing, description, promotional or other genuine website errors where necessary.

Products are subject to availability. Adding an item to your cart does not reserve that item or guarantee that it will remain available.

5. Orders & Order Acceptance

Placing an order does not necessarily mean that the order has been finally accepted for fulfilment.

We may need to verify payment, inventory, delivery information, serviceability or other order details before fulfilling an order.

Spotlifly may cancel or decline an order where reasonably necessary, including in cases involving:

• Product unavailability
• Incorrect pricing or listing errors
• Payment verification issues
• Invalid or incomplete delivery information
• Delivery serviceability limitations
• Suspected fraud or misuse

Cancellation and related refunds are governed by our Cancellation & Refund Policy.

6. Payments

You agree to provide accurate and complete payment and billing information when placing an order.

Available payment methods may include prepaid payment methods, UPI, cards, Cash on Delivery or other methods displayed at checkout.

Payment processing may be provided by third-party payment service providers and may also be subject to their applicable terms and conditions.

7. Shipping & Delivery

Delivery timelines shown on the website are estimates unless expressly stated otherwise.

Delivery may be affected by courier operations, location, weather, public holidays, serviceability or circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery addresses and contact information.

Additional delivery information is available in our Shipping Policy.

8. Returns, Refunds & Cancellations

Returns, replacements and refunds relating to delivered products are governed by our Return & Refund Policy.

Order cancellations and applicable cancellation refunds are governed by our Cancellation & Refund Policy.

9. Offers, Coupons & Promotions

From time to time, Spotlifly may offer coupons, discounts, cashback, giveaways, bundles or other promotional benefits.

Promotions may have separate eligibility requirements, validity periods, minimum purchase requirements or other conditions.

Promotional benefits cannot be combined unless expressly permitted.

Cashback offers may also be governed by our Cash Back Policy.

10. Customer Information

You agree to provide accurate, current and complete information when placing an order or communicating with Spotlifly.

We are not responsible for delays or failed deliveries caused by materially incorrect or incomplete information provided by the customer, subject to applicable law.

11. Intellectual Property

The Spotlifly name, logos, branding, website design, graphics, product photographs, original written content and other proprietary materials are owned by or licensed to Spotlifly, as applicable.

You may not reproduce, distribute, modify, commercially use or misrepresent such material without appropriate permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use or link to third-party services, including payment processors, courier partners, analytics providers, social platforms and other service providers.

Third-party services may be governed by their own terms, privacy policies and practices.

13. Limitation of Liability

To the extent permitted by applicable law, Spotlifly will not be responsible for losses arising from misuse of a product, failure to follow product directions or precautions, unauthorized use of the website, or events outside our reasonable control.

Nothing in these Terms of Service excludes or limits any liability, right or remedy that cannot lawfully be excluded or limited.

14. Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how Spotlifly handles personal information.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices or applicable requirements.

The updated version will be posted on this page together with the applicable “Last updated” date.

16. Governing Law

These Terms of Service will be governed and interpreted in accordance with the applicable laws of India.

Nothing in these Terms is intended to restrict any rights available to consumers under applicable consumer protection law.