RETURNS & REFUNDS

Return & Refund Policy

Simple guidelines for returns, replacements and refunds on your Spotlifly orders.

Last updated: 4 October 2026
IMPORTANT

Record Before You Open

Please record a clear, continuous and unedited unboxing video before opening your Spotlifly parcel. An unboxing video is required for delivery-related claims, subject to applicable law.

Return & Refund Policy

At Spotlifly, we want every order to reach you safely and correctly. If there is an issue with your delivered order, please contact us within 7 days of delivery.

Unboxing Video Required

Please record a clear and continuous unboxing video before opening your Spotlifly parcel.

An unboxing video is required for delivery-related claims, including:

  • Damaged products
  • Leaking products
  • Defective products visible on delivery
  • Wrong product received
  • Wrong size, fragrance or variant received
  • Missing products
  • Incorrect quantity received
  • Open, damaged, tampered or empty packages
For every case above: You should have a clear, continuous unboxing video showing the parcel before it is opened and the complete unboxing process.

The video should clearly show the parcel and, where reasonably possible, the shipping label. Recording should begin before opening the package and continue without material cuts or edits until all products have been removed and shown.

Claims concerning the condition or contents of a delivered parcel may not be approved without a valid unboxing video, subject to rights available under applicable law.

Return Eligibility

If your claim is verified, Spotlifly may offer a replacement, return, full or partial refund, or another appropriate resolution.

Products generally cannot be returned solely due to a change of mind, an incorrect variant selected by the customer, substantial use, misuse, improper storage or alteration of the product, except where required by applicable law.

Remember: For damaged, leaking, defective, wrong, missing or incorrectly supplied products, keep your original unboxing video until the claim has been completely resolved.

How to Raise a Claim

Contact Spotlifly customer support within 7 days of delivery.

Please provide:

  • Your Spotlifly order number
  • Reason for the return, replacement or refund request
  • Clear and continuous unboxing video for delivery-related claims
  • Clear photographs of the affected product
  • Photographs of the packaging where relevant
  • Any additional information reasonably required to verify the claim

Please keep the affected product and original packaging until your claim has been reviewed.

Do not return a product without approval. Please wait for return instructions from Spotlifly before sending any product back.

Refunds

Once a refund is approved, Spotlifly will generally initiate the applicable refund within 5–7 business days.

Your bank, UPI provider, card issuer or payment provider may require additional time to reflect the refund after it has been initiated.

For Cash on Delivery (COD) orders, an approved refund may be processed through UPI, bank transfer or another available refund method.

Protect your payment information

Spotlifly will never ask for your UPI PIN, OTP, CVV, ATM PIN or banking password to process a refund.

Contact Us

For return, replacement or refund assistance, please contact Spotlifly Customer Support.

Spotlifly

Record Before You Open

Record your Spotlifly parcel before opening it and keep the original unboxing video until you have checked that your complete order is correct and in good condition.