Frequently Asked Questions
Quick answers about Spotlifly products, orders, delivery, refunds, cashback and more.
PRODUCTS
Products & Usage
What is Spotlifly?
Spotlifly is a home-cleaning brand offering cleaning
solutions designed to make everyday cleaning simpler,
effective and convenient.
Does Spotlifly offer plant-based cleaning products?
Spotlifly focuses on plant-based and thoughtfully formulated
home-cleaning solutions. Please refer to the individual
product page and label for the ingredients, directions and
precautions applicable to each product.
Where can I find instructions for using a product?
Usage instructions are provided on the product packaging
and may also be available on the relevant product page.
Always follow the instructions and precautions provided
for the specific product.
Can I use one Spotlifly cleaner on every surface?
Not necessarily. Different Spotlifly products are designed
for different cleaning applications. Check the product
description and label before using a cleaner on a particular
surface. Where appropriate, test on a small inconspicuous
area first.
ORDERS
Orders & Delivery
How do I know if my order has been confirmed?
Once your order is successfully placed, you should receive
an order confirmation through the contact details provided
during checkout. You can use your Order ID for future
order-related communication.
How can I track my Spotlifly order?
Once tracking information is available, you can use
Spotlifly's Track Order page or the tracking details
communicated to you to check your shipment status.
How long does delivery take?
Delivery time may vary depending on your location,
courier availability and other circumstances. Please refer
to the estimated delivery information provided for your
order and Spotlifly's applicable shipping terms.
What if my order is delayed?
Courier or operational delays can occasionally occur.
Check your latest tracking status first. If your order is
significantly delayed, contact Spotlifly Customer Support
with your Order ID.
AFTER YOUR ORDER
Cancellation, Returns & Refunds
Can I cancel my order?
Order cancellation is subject to Spotlifly's Cancellation
Policy and the processing status of the order. Please
request cancellation as early as possible if you no longer
require the order.
What should I do if I receive a damaged or leaking product?
Contact Spotlifly Customer Support within the period stated
in our Return & Refund Policy and provide your Order ID,
relevant images and a clear unboxing video showing the
condition of the package and product when opened.
What if I receive the wrong product?
Please contact Customer Support with your Order ID and
supporting evidence. A clear unboxing video showing the
package being opened and the product received is required
for verification.
Is an unboxing video required for a return or refund claim?
Yes.
For claims involving damaged, leaking, missing, incorrect
or otherwise affected products, you should have a
clear and continuous unboxing video
showing the unopened package, shipping label, opening of
the parcel and the issue with the product.
We strongly recommend recording every Spotlifly package
from before opening until all products inside have been
clearly shown.
When will I receive my refund?
Once a refund is approved and processed, the time required
for the amount to reflect may depend on your original
payment method, bank or payment provider. Please refer to
the Spotlifly Return & Refund Policy for the applicable
conditions.
CHECKOUT
Payments
What payment methods can I use?
The payment methods currently available to you will be
displayed during checkout. Availability may vary depending
on the payment services enabled on Spotlifly.
My payment failed but money was deducted. What should I do?
First check whether a Spotlifly order was successfully
created. Failed-payment reversals are generally handled
by the relevant bank or payment provider. If you need
assistance, contact Spotlifly Support with the available
transaction details.
Will Spotlifly ever ask for my OTP or UPI PIN?
No. Spotlifly Customer Support should
never require your UPI PIN, card PIN, CVV, OTP or
internet-banking password to process a refund or resolve
an order issue. Never share these credentials with anyone.
REWARDS
Spotlifly Cashback
How does Spotlifly Cashback work?
Eligible Spotlifly purchases or promotional offers may
earn cashback. Instead of being transferred to your bank
account, eligible cashback is credited to your Spotlifly
customer account as Cashback Coins.
What is the value of a Cashback Coin?
1 Cashback Coin = ₹1 when redeemed on an
eligible Spotlifly order.
Where will my cashback be credited?
Eligible cashback will be credited to the Spotlifly
customer account associated with the qualifying purchase
or promotional activity.
Can I use my cashback on my next order?
Yes, available Cashback Coins can be used toward eligible
future Spotlifly orders.
Although 1 Cashback Coin = ₹1, the amount or percentage
of your available cashback that can be used on a
particular order may vary according to the applicable
redemption conditions.
Can I withdraw my cashback to my bank account?
No. Cashback Coins are promotional rewards held in your
Spotlifly account. They cannot be withdrawn as cash or
transferred to a bank account and can only be used on
eligible Spotlifly purchases subject to the applicable
conditions.
GIVEAWAY
iPhone 17 Giveaway
What is the Spotlifly iPhone Giveaway?
Spotlifly may conduct an iPhone Giveaway in which one
eligible customer can win one iPhone 17,
subject to the applicable Giveaway Policy and successful
verification.
Does placing an order automatically make it eligible for the final draw?
No. Only qualifying
successfully delivered orders are included
in the final eligible Order ID selection pool.
Cancelled, rejected, undelivered, RTO or fully refunded
orders are not eligible for the final selection.
What is the 10-person sharing requirement?
The specified Spotlifly giveaway message must be shared or
forwarded to at least 10 different people
on the same calendar date on which the qualifying
order is placed.
Do I need to keep screenshots of the 10 shares?
Yes. Keep your sharing screenshots or
other acceptable evidence.
If your Order ID is provisionally selected, Spotlifly will
ask you to provide sufficient proof showing that the
required message was shared with at least 10 different
people on the same date as your qualifying order.
How will the iPhone Giveaway Order ID be selected?
One Order ID will be randomly selected from the eligible
successfully delivered orders using the giveaway
random-selection application or process used by Spotlifly.
If my Order ID is selected, have I immediately won?
Not yet. The selected Order ID is treated as a
provisionally selected entry.
Spotlifly will verify the delivered order and required
sharing proof. The customer becomes the confirmed winner
only after all applicable giveaway requirements have been
successfully verified.
What happens if the selected customer cannot provide valid sharing proof?
The provisionally selected entry may be disqualified if
the required proof cannot be provided or the giveaway
conditions were not satisfied. Spotlifly may then conduct
another random selection from the remaining eligible
delivered Order IDs.
NEED HELP?
Account & Customer Support
Why should I use my Spotlifly customer account?
Your customer account can help you access account-related
features and eligible rewards such as Spotlifly Cashback
Coins, depending on the features currently available on
the store.
How can I contact Spotlifly?
You can contact Spotlifly Customer Support using the
contact details below.
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