Privacy Policy
Your privacy matters to us. This Privacy Policy explains how Spotlifly collects, uses, shares and protects information when you visit our website, purchase our products, contact us or otherwise interact with our services.
1. Overview
This Privacy Policy describes how Spotlifly ("Spotlifly", "we", "us" or "our") collects, uses, discloses and otherwise processes personal information when you visit or use our website, place an order, communicate with us or otherwise interact with our products and services.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
This policy should be read together with our applicable Terms & Conditions, Terms of Service, Refund Policy and other policies made available on our website.
2. Information We Collect
The information we collect depends on how you interact with Spotlifly.
2.1 Information You Provide to Us
When you place an order, create or use an account, contact us, subscribe to communications or otherwise interact with our website, you may provide information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Order and transaction information
- Account information, where applicable
- Customer-support communications
- Product reviews, feedback or survey responses
- Information you submit through website forms
2.2 Order Information
When you make a purchase, we may process information relating to the products ordered, order value, discounts, delivery details, payment status, returns, refunds, cancellations and customer-support requests.
2.3 Information Collected Automatically
When you use our website, certain technical information may be collected automatically through cookies and similar technologies.
This may include information such as:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referring pages or websites
- Approximate location derived from technical information
- Website interactions
- Date and time of visits
3. How We Use Your Information
We may use personal information for purposes connected with operating and improving Spotlifly and providing our services.
These purposes may include:
- Processing and fulfilling orders
- Arranging delivery of products
- Providing order and shipping updates
- Processing cancellations, returns and refunds
- Responding to customer questions and support requests
- Operating and maintaining our website
- Managing customer accounts where available
- Detecting or preventing fraud and misuse
- Improving our products, website and customer experience
- Understanding website usage and performance
- Complying with applicable legal and regulatory obligations
- Maintaining appropriate business and transaction records
- Sending marketing communications where permitted
4. Shopify & Other Service Providers
Our online store is hosted using Shopify. Shopify provides ecommerce technology that enables us to operate our online store and provide shopping functionality.
In operating Spotlifly, we may also work with third-party service providers that help us perform functions such as website hosting, ecommerce operations, payments, order management, delivery, customer support, communications, analytics, marketing, fraud prevention and other business operations.
These providers may process personal information as necessary to provide their services to us and may have their own privacy practices.
5. Payments
When you make a purchase through our website, payment information may be processed by the payment service providers made available through our ecommerce platform.
Spotlifly may receive information relating to your transaction, such as payment status, transaction reference information, payment method category and other information necessary to process or manage your order.
7. Marketing Communications
Where permitted and where applicable, we may use contact information to send communications about Spotlifly products, offers, launches, promotions, educational content or other updates.
You may opt out of promotional email communications by using the unsubscribe option provided in the relevant communication, where available.
Even if you opt out of marketing communications, we may still send non-promotional communications where necessary, such as order confirmations, delivery updates, customer-service messages or important account notices.
8. When We May Share Information
We do not need to sell personal information in order to operate our store. However, information may be disclosed to third parties where reasonably necessary to operate our business, provide our services or comply with legal obligations.
Recipients may include:
- Ecommerce and website service providers
- Payment processors
- Shipping, logistics and courier partners
- Technology and hosting providers
- Analytics providers
- Marketing and communications providers
- Customer-support service providers
- Professional advisers where appropriate
- Government, regulatory or law-enforcement authorities where required by law
Information may also be transferred as part of a legitimate corporate transaction such as a merger, restructuring, acquisition, financing or sale of some or all of the business, subject to applicable requirements.
9. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, dispute resolution, fraud prevention, enforcement of agreements and compliance with applicable legal or regulatory requirements.
Retention periods may vary depending on the type of information and the reason it is being processed.
10. Data Security
We take reasonable measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no website, electronic transmission, storage system or method of transmitting information over the internet can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials you use in connection with our services and for notifying us if you believe your account or information has been compromised.
11. Your Privacy Rights & Choices
Depending on applicable law and the circumstances, you may have rights or choices concerning personal information relating to you.
These may include the ability to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete information
- Request deletion or erasure where applicable
- Withdraw consent where processing is based on consent
- Opt out of certain promotional communications
- Raise questions or complaints regarding our privacy practices
These rights are subject to applicable law and may be limited in certain circumstances, including where we are required to retain information for legal, regulatory, accounting, fraud-prevention or dispute-resolution purposes.
To submit a privacy-related request, please contact us using the details provided at the end of this policy.
12. Children's Privacy
Spotlifly's website and ecommerce services are not intended to be used independently by children who are unable to enter into a valid transaction or provide legally valid consent under applicable law.
If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action where required.
13. Third-Party Websites & Links
Our website may contain links to websites, platforms or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of third-party services before providing information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements or other operational considerations.
When we update this policy, we may revise the Last updated date displayed at the top of this page.
We encourage you to review this page periodically to stay informed about our privacy practices.
15. Contact Us
If you have questions about this Privacy Policy, how we handle personal information or a privacy-related request, please contact us.