Cancellation & Refund Policy

Order Cancellation

You may request cancellation of your Spotlifly order before it has been processed for dispatch.

To request cancellation, contact Spotlifly Customer Support with your order number and the contact information used while placing the order.

Cancellation After Dispatch

Once an order has been dispatched, it generally cannot be cancelled through the normal cancellation process.

If you no longer wish to receive a dispatched order, please contact Spotlifly Customer Support for guidance.

Refunds for dispatched, refused or returned shipments may be subject to applicable shipping, COD, return-to-origin or logistics charges where permitted and communicated to the customer.

Prepaid Order Cancellation

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will generally be refunded through the original payment method or another permitted refund mechanism.

Once the cancellation is approved, Spotlifly will generally initiate the applicable refund within 5–7 business days.

Your bank, card issuer, UPI provider or payment service provider may take additional time to reflect the refund after it has been initiated.

Cash on Delivery (COD) Orders

COD orders may also be cancelled before they are processed for dispatch.

If a COD order has already been dispatched, cancellation may no longer be possible.

Repeated refusal of COD orders, repeated failed deliveries or misuse of the COD facility may result in Spotlifly restricting COD availability for future orders where appropriate.

Orders Cancelled by Spotlifly

In certain circumstances, Spotlifly may need to cancel an order.

This may include situations such as:

• Product or inventory unavailability
• Incorrect pricing or listing errors
• Payment verification issues
• Incomplete or invalid delivery information
• Courier or delivery serviceability issues
• Suspected fraudulent or abusive transactions
• Other circumstances preventing fulfilment of the order

If Spotlifly cancels a prepaid order before fulfilment, the eligible amount paid for the cancelled order will be refunded.

Failed Delivery & Return to Origin (RTO)

An order may be returned to Spotlifly if delivery cannot be completed.

This may happen due to:

• Incorrect or incomplete delivery address
• Incorrect or unreachable phone number
• Customer unavailable during delivery attempts
• Customer refusing the shipment
• Repeated unsuccessful delivery attempts
• Courier serviceability or operational issues

For prepaid orders returned to origin, any eligible refund will be processed after the shipment has been returned and reviewed, where applicable.

Refused Delivery

Refusing a dispatched shipment is not the same as cancelling an order before dispatch.

If a prepaid shipment is refused at delivery and returned to Spotlifly, the refund, if eligible, may be processed only after the shipment has returned to us and its status has been verified.

Applicable shipping, return-to-origin or logistics charges may be deducted where permitted.

Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery and contact information while placing an order.

If you notice an error in your address or phone number, contact Spotlifly as soon as possible.

We will try to assist where possible, but changes cannot be guaranteed once an order has been processed or dispatched.

Coupons, Discounts & Cashback

If a cancelled order was placed using a coupon, discount, cashback, bundle or promotional offer, the refund will generally be calculated based on the amount actually paid for the cancelled order or item.

Promotional benefits may be adjusted, reversed or cancelled where the cancellation means the order no longer satisfies the applicable promotional conditions.

Cashback transactions may also be governed by our separate Cash Back Policy.

Refunds

Once an eligible cancellation or refund has been approved, Spotlifly will generally initiate the refund within 5–7 business days.

Refunds for prepaid orders will generally be processed to the original payment method or another permitted refund mechanism.

Your bank or payment provider may require additional time after Spotlifly initiates the refund.

Already Received Your Order?

This Cancellation & Refund Policy primarily applies to cancellation and refund situations before successful delivery.

If your order has already been delivered and you have received a damaged, leaking, defective, incorrect or incomplete order, please refer to our separate Return & Refund Policy.