Terms & Conditions

About Spotlifly

Spotlifly is a home cleaning brand offering cleaning products designed for everyday household cleaning needs. References in these Terms & Conditions to “Spotlifly”, “we”, “us” or “our” refer to Spotlifly.

Our contact address is G1424, Rampark Extn, Loni, Ghaziabad, Uttar Pradesh – 201102, India.

Acceptance of Terms

By accessing or using the Spotlifly website, purchasing our products, creating an account or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with these terms, you should not use the website or place an order through it.

Eligibility to Use Our Website

By using this website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law. If you are using the website on behalf of another person or organisation, you represent that you have authority to act on their behalf.

Product Information

We aim to present product descriptions, images, sizes, ingredients, usage information and other product details as accurately as reasonably possible.

Actual product appearance, packaging, colour, labelling or other minor details may vary from images displayed on the website due to packaging updates, screen settings, photography or other reasonable variations.

Orders & Order Acceptance

When you place an order, you are making an offer to purchase the selected products subject to these Terms & Conditions, product availability and successful payment where applicable.

Receiving an order confirmation does not necessarily mean that an order has been finally accepted. We may cancel or decline an order where reasonably necessary, including in cases involving stock availability, incorrect pricing, payment issues, suspected fraud, delivery restrictions or incorrect customer information.

If payment has already been received for an order that we cancel, any applicable refund will be processed in accordance with our Cancellation & Refund Policy.

Pricing & Payment

Product prices displayed on the Spotlifly website are shown in Indian Rupees (INR) unless otherwise stated. Applicable taxes, shipping charges, discounts or other charges will be displayed where relevant during the purchasing process.

We may revise product prices, discounts or promotional offers from time to time. The price applicable to an order will generally be the price displayed when the order is placed, subject to correction of genuine pricing or technical errors.

Payments may be processed through third-party payment service providers. Their own terms, conditions and privacy practices may also apply to your transaction.

Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout. Customers are responsible for ensuring that their name, address, phone number, postal code and other delivery information are accurate.

Delivery estimates are provided for convenience and may be affected by courier operations, location, weather, public holidays, high-order periods or circumstances outside our reasonable control.

Additional information regarding dispatch and delivery may be provided in our Shipping Policy.

Cancellations, Returns & Refunds

Order cancellations, eligible returns, replacements and refunds are handled in accordance with Spotlifly’s Cancellation & Refund Policy.

Eligibility may depend on factors including the order status, product condition, nature of the issue and when the request is submitted.

Customers should review the Cancellation & Refund Policy before placing an order.

Offers, Cashback & Promotions

Spotlifly may occasionally offer discount codes, promotional pricing, cashback, giveaways or other promotional benefits.

Promotions may have separate eligibility requirements, validity periods, minimum order values, redemption limits or other conditions. Unless expressly stated otherwise, promotional benefits cannot be exchanged for cash or combined with other offers.

Separate Cashback Policy or Festive Season Giveaway Policy terms may apply where relevant.

Acceptable Use of the Website

You may use the Spotlifly website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, submit malicious code or use the website in a manner that violates applicable law or the rights of another person.

We may restrict or suspend access where we reasonably believe the website, our customers, our systems or our rights are being misused or placed at risk.

Intellectual Property

The Spotlifly name, branding, logos, website design, product imagery, graphics, written content and other materials made available through our website may be protected by intellectual property rights.

You may not copy, reproduce, republish, distribute, modify or commercially exploit protected Spotlifly materials without permission, except where permitted by applicable law.

Reviews & User Content

If you submit a review, feedback, photograph, comment or other content to Spotlifly, you are responsible for ensuring that your submission is lawful and does not violate the rights of another person.

We may moderate or remove content that is unlawful, abusive, misleading, fraudulent, irrelevant or otherwise inappropriate for our website or services.

Third-Party Services & Links

Our website may use or provide access to services operated by third parties, including payment providers, delivery partners, analytics services or external websites.

Third-party services may be governed by their own terms and privacy policies. Spotlifly does not control every aspect of independently operated third-party services.

Disclaimer & Limitation of Liability

Spotlifly aims to keep its website and information accurate and available, but website availability may occasionally be interrupted by maintenance, technical issues or circumstances outside our reasonable control.

Products should be used only as directed on their respective labels and instructions. Customers are responsible for following usage, safety and storage directions applicable to each product.

To the extent permitted by applicable law, Spotlifly’s liability will be limited in accordance with applicable legal requirements. Nothing in these terms is intended to exclude or restrict any consumer right or liability that cannot lawfully be excluded.

Privacy & Personal Information

Information you provide while browsing our website, contacting us or placing an order may be collected and processed as described in our Privacy Policy.

We encourage customers to review the Privacy Policy to understand how personal information is handled in connection with Spotlifly’s website and services.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services, business practices or applicable requirements.

Updated terms will be published on this page with a revised “Last updated” date. Continued use of the website after an update will be subject to the then-current terms.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes relating to these terms or the use of our services will be subject to the jurisdiction of the competent courts in Uttar Pradesh, India.